nbgems

Nature's Bounty

by-the-sea

Purchases

Contact

Sorry, we do not have ecommerce right now. However, to purchase an item contact us by telephone at (831)626-0920, send a fax to (831)625-8123, send an email to purchases@nbgems.com or send a letter to: Nature's Bounty by-the-sea, P.O. Box 2633, Carmel by-the-sea, CA, 93921-2633 or Visit Us in our store to better view our wonderful Collection and New Arrivals.

You can leave a message at either telephone number above. Please leave you name, telephone and/or fax number, cellular and/or pager number and your email address where you can be reached and a brief message indicating the reason for the call. Please indicate when you can be reached and what number to use for during the day and/or in the evening. We will get back with you as soon as possible.

Terms  

Our policy covers in-store, telephone, fax, email and mail purchases.

In-store purchases: 

Our policy for in-store purchases is clearly posted in our store if you would like a copy please Contact us.

Telephone, fax or email purchases:

The purchase total must exceed $100.00. The total can be made up of items less than $100.00. For each shipment a shipping, handling and insurance fee will be charged(a minimum of $10.00 will be charged). If the item is to be shipped within California, a 7.25% sales tax will be added.

CAUTION: Do not include any credit card information in your email. It is not secure.

Payment can be made via check, money order or credit card(MasterCard, Visa, Discover, American Express, Carte Blanche, Dinners Club and JCB). Debit cards such as a Visa Debit Card are also accepted. If payment is made by check, the merchandise will be sent after the check has cleared(7-10 days). Make the check or money order payable to Nature's Bounty. If payment is made via a credit card, you must provide us the name as it appears on the credit card, the card no., the expiration date and the billing address for the credit card. This credit card information can be provided to us by fax, letter(postal service) or telephone.

We make every effort to select unique and wonderful items. Most of our items are one-of-a-kind and we cannot return them. Therefore, please make your selections with care knowing that minerals, gemstones, fossils and crafted items are all unique. Our website is oriented to provide you with information about our store and therefore, we encourage you to Visit Us to make your selection a personal one.

All merchandise is double checked to insure quality and quantity. All items are double boxed to prevent breakage. Please read the unpacking instructions and/or setup instructions including in the shipment. Shipments will be made via UPS ground service or first class postal service unless you instruct us otherwise. Allow sufficient time for ground transient (usually 10-14 days) unless you have paid by check in which case you must add the transient time for the check and the clearing of it.

Do not return merchandise if it was damaged in transient. Keep all of the original packing material. Report the damage to the carrier immediately and then Contact us within five(5) days of receipt of the merchandise. Follow the carrier's instructions for pickup of damaged items in order for the insurance claim to be processed. Damaged items that you receive via the postal service must be returned to your local post office and you must file an insurance claim with the post office. You must Contact us to obtain a return merchandise authorization number (RMA) within five(5) days of receipt to return goods that was not damaged. Items returned without an RMA number will not be accepted. The merchandise must be returned within ten(10) days and it must be insured for its full purchased amount. Items must be returned in their original packing material with the RMA number written on the outside of the box. Only store credit or exchange for another similar item of equal or greater value will be allowed for authorized returns. There is a 20% restocking fee for returned, undamaged merchandise. Shipping, handling and insurance fees are not refundable. All returns should be sent either via the postal service to : Nature's Bounty by-the-sea, P.O. Box 2633, Carmel by-the-sea, CA 93921-2633 or via a carrier(such as UPS) to: Nature's Bounty by-the-sea, Lincoln B/T Ocean and 7TH, Carmel by-the-sea, CA 93921.

Reference no.'s: UPS 1-800-PICKUPS, US Post Office 1-800-ASK-USPS

Prices will vary based upon quality(grade), size, weight, rarity, and so forth. Two pieces that might appear to be very close may have different prices; for example, a quartz point with and without inclusions, amethyst clusters with light or dark crystals and a faceted stone with noticeable inclusions versus one that is "eye clean". Contact us for prices. However, the price will be only an estimate if we do not have the item in stock. If we special order an item, the item must be paid for in advance. We do not backorder.

The photographs used on this site and/or sent via email or by other means are examples only of the items that you can purchase. Any descriptive information given is for reference only. The items that you receive will differ especially since almost all items are made of natural materials and/or are handcrafted and therefore are unique.

Any information provided as to the metaphysical or healing properties of any item we carry is only for entertainment purposes and is not to be used in lieu of seeking proper medical attention when needed. The buyer shall hold Nature's Bounty by-the-sea harmless for any misunderstanding and for any other use of the product in question other then what it was intended for.

 

All logos, brand names and registered trademarks used in this site belong to their respective owners.

 

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